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For an Enhanced Level of Service

Contrat de service 6Telecom

6Telecom offers its customers the opportunity to sign up for a service contract with a service level agreement (SLA) warranty and extended service plan for all components of their telephone system (and not only its main components).

The 6Telecom service contract includes:

  • Service available 24 hours a day;
  • Guaranteed response time (SLA) of four hours;
  • A protection plan that covers all components;
  • Access to minor and corrective software updates from the manufacturer;
  • Discounted hourly rate for 6Telecom technicians;
  • Level 3 & 4 support from the manufacturer 24 hours a day;
  • Guaranteed level 3 & 4 response time (SLA) of four hours from the manufacturer;
  • Virtual contingency plan for 6Telecom VoIP customers.